Shipping & Refund Policy
At The Skin & Body Crafter, we are committed to giving our customers a smooth and reliable shopping experience. Please read our shipping and refund policy carefully before placing an order.
Shipping Policy
Nationwide Delivery in Ghana
We deliver nationwide across Ghana. All orders are processed after confirmation and delivery may take up to one (1) week from the date your order is confirmed.
Delivery times may vary slightly depending on your location and courier availability, but we always aim to get your order to you as quickly as possible.
International Delivery
We currently do not offer overseas or international delivery.
If you are outside Ghana and would like to purchase a product, you may arrange for someone in Ghana to buy it on your behalf and send it to you. You may also place an order on our website using a Ghana-based delivery address, after which the recipient can forward the package to you.
Discreet Packaging
Yes, all orders are packaged discreetly to protect your privacy.
Shipping Charges
Shipping fees may vary depending on your delivery location and will be communicated during checkout or before dispatch.
Order Confirmation
Orders are processed only after they have been confirmed. Please ensure that all details provided, including your name, phone number, and delivery address, are correct to avoid delays.
Failed or Delayed Delivery
If a delivery is delayed or unsuccessful due to incorrect address details, wrong phone number, or the customer being unavailable, additional delivery charges may apply for redelivery.
Refund Policy
Due to the nature of our products, especially personal care, wellness, and intimate care items, all sales are generally final for hygiene and safety reasons.
Refund Eligibility
Refunds may only be considered in the following situations:
you received the wrong item
you received a damaged item
your order was not delivered due to an error on our side
a product became unavailable after payment was made
To request a refund, you must contact us within 24 hours of receiving your order and provide clear proof, such as photos or videos, where necessary.
Non-Refundable Items
We do not offer refunds for:
opened products
used products
products damaged after delivery
orders with incorrect delivery details provided by the customer
dissatisfaction based on personal preference after use
Refund Process
Once your refund request has been reviewed and approved, the refund will be processed through the original payment method used for the order, where possible. Refund processing may take 3–10 business days, depending on the payment provider.
Exchanges
Exchanges may only be accepted if:
the wrong item was delivered, or
the item arrived damaged
To qualify for an exchange:
the item must be unused
the item must be in its original packaging
you must contact us within 24 hours of delivery
proof of purchase must be provided
Order Cancellations
Orders may only be cancelled before they are processed or shipped. Once an order has been confirmed and prepared for delivery, it may no longer be cancelled.
Contact Us
If you have any questions about shipping, refunds, exchanges, or your order, please contact us through the contact details provided on our website.